Refund policy

 

RETURN POLICY

Always feel free to email info@shopmirth.com with questions or comments. We want you to love your MIRTH. If not, we hope to make it right.

Many of our products are composed of artisan-made fabrics. You’ll find that colors slightly vary, ink drips sneak in, and small irregularities and slubs are evident in the woven fabric. This is a stamp of handmade luxury and means your purchase is unique and special.

United States Customers:

We gladly accept returns for domestic orders within 14 days of the delivery date. Pre-orders can be returned within 14 days of the delivery date. This time period is extended for items purchased from November 10 - December 24. Items purchased during this time period can be returned or exchanged through January 15 of the next calendar year.

Refunds are issued to the original form of payment. Orders placed with store credit or gift cards can only be refunded in store credit.

Returned merchandise must be unworn, unwashed, undamaged, clean, and have the original tags still intact.

Permanent markdowns (items from our Sale pages) can only be returned for store credit or an exchange.

During sitewide sales (for example, a “30% off past season styles” sale), we will accept returns for a full refund to the original form of payment, with the exception of permanent markdowns (items from our Sale pages).

Items purchased at our warehouse sale and sample sale are not eligible for a refund or exchange and are final sale.

Items marked “Final Sale” are not eligible for a refund or exchange and are final sale.

Gift cards and candles are not eligible for a return or exchange. 

If your item is damaged and your purchase date falls outside our standard return window, please email info@shopmirth.com and we’ll be happy to help.

Non-EU International Customers:
All non-EU International orders are final sale. 

EU Customers (Right of Withdrawal):
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click HERE. 

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Fees

United States Customers:
Exchanges for orders in the US are free. 

All orders covered by Redo Package Protection & Free Return Shipping (calculated from your cart and shown at checkout) will receive free returns and exchanges. All other orders (where Redo Package Protection & Free Return Shipping was not purchased) will incur a $10.00 reduced return shipping fee. Redo Package Protection & Free Return Shipping cannot be removed from an order once the order has been placed.

Cost of shipping, including upgraded shipping, is not eligible for a refund. Redo Package Protection & Free Return Shipping fee is not eligible for a refund.

Non-EU International Customers:
All Non-EU International orders are final sale and cannot be returned or exchanged.

Cost of shipping, including upgraded shipping, is not eligible for a refund.

EU Customers (Right of Withdrawal): 
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, click HERE.

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

How do I start a return or exchange?

To make a return, please visit our Returns Center and enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined above and select your new item for exchange.

Is an order slip required?

A packing slip will be included with your shipping label. Please include this inside your return. 

Do I need to return the product in its original packaging?

If possible, please ship your return in its original packaging. If you no longer have the original packaging, that’s OK! Please ship your return in your own packaging or materials provided by your local courier, as long as it is protected from damages during transit.

Where can I find my shipping label?

Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.

What should I do if I receive the wrong product?

Our apologies! If you received a different product than what you ordered, please visit our Returns Center, select “Received Wrong Item” under “Reason for Return,” and proceed through the exchange process. We will ship the correct item to you right away.

How long does it take to ship an exchange?

We ship exchanges as soon as your exchange package scans with the shipping carrier. No need to wait until we receive the exchange item back at our warehouse. It’s quick and easy!  It is important to note that exchange items are not taken out of our inventory until the return has been handed over to the shipping carrier and scanned. If the item goes out of stock before then, you will be refunded for the item instead.

How long does it take to receive my refund?

Refunds are processed 2 business days after reaching our warehouse, excluding holidays. The refund takes up to 7 business days to appear on your credit card statement. This is not in our control, so we ask that you wait a full 7 business days before reaching out.

How do I return or exchange a gift?

Gift returns are accepted for an exchange or store credit. The gift giver will not be notified of your return.

To start a return, visit our Returns Center and click the “Start Gift Return Here” button. After entering your order information, you’ll be guided through the exchange process and receive step-by-step instructions on how to pack and ship your return. You’ll receive a return shipping label and an order confirmation for your exchange or store credit.

Don’t have your order number? No worries! Please email info@shopmirth.com for assistance with your gift return. 

Can I return the item I bought on sale?

For permanent markdowns (aka, the Sale pages), we gladly accept returns of items that have not been worn, washed, dirty or damaged for store credit or an exchange, within 14 days of receiving your order. For sitewide sales, returns for a refund to the original payment method are accepted, with the exception of permanent markdowns (aka, the Sale pages) which are returnable for store credit or exchange only. 

Can I make a return or pick up a purchase in person?

Houston customers are welcome to drop returns or pick up a purchase at our studio in the Museum District. We have limited hours as this is our working studio. We are generally here M-F, 10-4, and not on holidays.

How am I refunded if I paid using Afterpay and need to return?

Please refer to Afterpay’s policy on returns.