Many of our caftans are composed of artisan-made fabrics. You’ll find that colors slightly vary, ink drips sneak in, and small irregularities (like slubs) are evident in the woven fabric. This is a stamp of handmade luxury and means your purchase is unique and special.
Treat your caftan gently and with care. Although many of our handlooms are actually more durable than machine made fabric, they are loosely woven by nature and susceptible to further loosening between yarns when pulled extensively or roughly handled.
Follow care instructions on the label of your caftan. Hand washing in cold water and hanging to dry is the best bet to make your caftan last a long time. Sometimes a warm iron helps with a few wrinkles, but you’ll find most of the fabrics dry beautifully.
We discourage bleach, especially on our cotton/silk fabrics. For all fabrics, use a gentle detergent.
On natural dyes, treat with extra special care: wash by itself by hand and use only a pH neutral soap. Bleeding will occur the first few washes.
Machine made fabrics can be washed either by hand or in the machine on delicate/cold.
MIRTH offers free shipping on all orders going to any destination within the contiguous United States. Caftans ship from Houston, Texas via United States Postal Service. Priority Mail Express shipping is available for $20.
Orders ship in 1-2 business days from the time the order was placed. Need it faster? Send us a note and we will do all we can to expedite. Hand delivery is usually available in Houston-- just ask! Once shipped, you will receive a confirmation email with your shipment tracking number.
Friends around the globe need caftans, too! We are happy to get a package to you, wherever in the world you may be and will foot a portion of the bill. Canadian orders ship for $30 via USPS. International orders are shipped on a case by case basis, typically via USPS, and in most cases the cost is not more than $50. Choose international shipping at checkout and we will contact you if further information is needed or if the cost is above $50. Typical shipping time for international orders is 1 - 2 weeks, but it will depend on the final destination. International sales are final. Duty paid by customer. Remember, the shipping charge is ONLY for shipping and does not include any duty or taxes from the destination country - these are handled by and billed by your country and we are not able to assist in this process.
International orders ship via USPS using a trackable service. MIRTH is not liable for the package once it has left USPS's posession and changed into the hands of the post in the receiver's country. Customer is responsible for all import and duty charges.
If Products are returned to us by the delivery company because of trouble delivery to the address given on your order, we will issue you with a refund for the Products but reserve the right to retain any costs incurred in arranging for the delivery and return of the Product.
All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you when they are delivered to the delivery address specified in your order. We shall be under no liability for any delay or failure to deliver Products if the delay or failure is wholly or partly caused by circumstances beyond our control.
Occasionally we are not able to fulfill an order due to inventory errors. If we cannot supply you with the Products that you have ordered, we will cancel your order and inform you of this as soon as possible and issue a full refund for that Product and any shipping pre-paid to us. When you place an order to purchase a Product from us, your order represents an offer to us to purchase that Product, which we may choose to accept or refuse – it does not represent a legally binding contract. Whilst we will do our best to fulfill your order (once it is accepted), we cannot guarantee to do so (for example, where we are out of stock, or where your card issuer refuses to authorize your payment). Your offer is accepted by us and becomes binding only when the order has shipped and has been accepted by the shipping carrier.
RETURNS + EXCHANGES
We get it. You need to try on.
If you aren’t happy with your purchase, we accept returns of new and sale merchandise within 15 days of purchase. Your return must be postmarked within 15 days of receiving your purchase (per postage tracking delivery date). New merchandise is eligible for a full refund, less any shipping charges, and will be returned in the original form of payment. Sale merchandise is eligible for store credit only. Return shipping charges are at the customer’s expense, unless the incorrect item is shipped or the item shipped is damaged. We strongly encourage using a carrier with tracking and insurance. MIRTH is not responsible for retuned merchandise that doesn’t reach our warehouse.
Exchanges are accepted within 30 days of original purchase and must be postmarked within 30 days of receiving your order (per postage tracking delivery date).
Only unworn and unwashed merchandise that has not been altered will be accepted for both returns and exchanges. All tags must remain attached.
To process a return or exchange, send an email to: email@example.com with your reason for returning, order number, and item you’d like to exchange, if applicable. Pack your caftan well and ship your return to:
1710 Brun Street, #8
Houston, TX 77019
Once received, we will credit back the original form of payment. Returns and exchanges take about 1 week to process. Please note we do not have a physical store/showroom location and all exchanges and returns are done via email and post.