Orders are typically packed and shipped within 2 business days. Occasionally, our processing time will be longer due to inventory fluctuations, weather issues, and high volume events.

We ship to all US states and offer free shipping through UPS Ground and USPS Priority Mail. Upgraded shipping options will be quoted at checkout.

International orders ship with DHL Express. Typical shipping time for international orders shipped with DHL Express is 1-3 business days, but transit time will depend on the final destination.

Please note that upgraded shipping times quoted at checkout do not include time to pack your order. Please contact us if you need your order by a certain date.

On occasion, orders will partially ship due to inventory levels. In this case, you will receive a new tracking number each time a portion of your order ships.

Need your order ASAP for a vacation or big event? Email us at info@shopmirth.com and we will do our best to expedite your order.

You can! Please email info@shopmirth.com to edit your address. We are only able to edit your address if your order has not yet shipped.

Sure thing! Feel free to select Local Order Pickup at checkout. You will receive an email notification as soon as your order is ready to be picked up. Orders are usually processed and available for pickup same day (Monday - Friday only). If you need it in a hurry, we will do our best during business hours. Please email info@shopmirth.com with an expedite request.

We also partner with Shipsi to offer same day delivery with minimal cost. You will see this option at checkout if available (Monday - Friday only) with a price quoted for the service.

Items marked pre-order will ship once available. The estimated ship date will be noted on the product page. Payment is taken when the order is placed and the order will ship at a future date. You will receive an email notification once pre-order items have shipped. Occasionally pre-ordered items take longer to ship than anticipated. We are able to cancel your pre-order and issue a refund if you prefer not to wait.

For the most up to date information about your package's location, please check the tracking number provided in your shipping confirmation email. Once your order has been picked up by the shipping carrier, we have no control of the package. Be sure to ship to a secure location.

We strongly encourage purchasing Redo Package Protection & Free Return Shipping for a minimal cost at checkout. We are unable to refund or replace orders once they are marked as successfully delivered without Redo Package Protection.

We find that missing packages usually turn up within 5 days of the scanned delivery date, so we ask that you wait until then before taking action. If your package has still not been found, you may click here to file a claim.

We do! We ship to several international destinations, including Canada, Mexico, Bermuda, Europe, Japan, Hong Kong, Singapore, Taiwan, Australia, and New Zealand. International orders ship via DHL Express. International orders over $500 USD will receive free shipping. If we ship to your country, available shipping rates will be quoted at checkout. If not, email info@shopmirth.com to see if we are able to ship to your country.

All international orders are final sale.

Typical shipping time for international orders shipped with DHL Express is 1-3 business days, but transit time will depend on the final destination. The indicated delivery timeline is an approximate number of days an order takes to deliver from the ship date, and does not include weekends, holidays and any unforeseeable delays on the shipping carrier’s end (weather, volume, traffic, etc). If your order has a pre-order style, your order may take longer than usual to ship.

International orders are shipped on a Delivery Duty Paid (DDP) basis. Therefore, international shipping costs, duties, and taxes are calculated at checkout and charged when the order is placed. Please note that duties and taxes assessed by customs vary by country and product. All import duties and taxes are paid by the customer. Shipping costs, duties, and taxes are non-refundable.

For packages that are refused at delivery, customers will still be responsible for all duties, taxes and shipping costs to and from the United States. These costs will be deducted from the customer return.

All risk in the order, including risk of lost, stolen, or damaged products, shall pass to the customer. MIRTH shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

We have partnered with Redo to offer package protection for domestic orders at checkout. To purchase package protection, be sure to keep “Package Protection & Free Return Shipping” in your cart at checkout. 

Package protection is not available for international orders or orders purchased through Meta.

If you did not purchase “Package Protection & Free Return Shipping” at checkout, Mirth is not liable for any lost, stolen or damaged items.

Click here to file a claim.

Lost Packages: 

A package is considered “lost” if the shipping carrier never reported it as “delivered” and if 7 days have passed since the last tracking update.  A claim must be filed within 30 days of the last tracking update. Mirth will not consider a package “lost” if a shipping carrier is unable to deliver a package due to an invalid or undeliverable address, an unexpected delivery barrier, or if the customer refuses a delivery. If you entered the wrong address at the time of purchase and your package has already shipped, this is not covered, and you will need to contact the shipping carrier directly to try to divert your package to the correct address. 

Stolen Packages:

A package is considered “stolen” if the package is marked as “delivered,” but the customer did not receive it OR if the customer provided the correct address at checkout, but the shipping carrier delivered it to the wrong address. A claim must be filed within 30 days of the delivery date, but no sooner than 5 days to account for the possibility that the package may be found on the premises or has been marked “delivered” prematurely by the carrier. 

Damaged Packages: 

A package is considered “damaged” if there are signs of mishandling by the shipping carrier. If your package is delivered ripped, opened (with interior contents missing), or severely damaged in a way that impacts the items in your order. We require photo evidence as part of the claims filing process. Claims for damaged orders must be filed within 30 days of the delivery date. 

If an item in your order has a defect that you suspect occurred prior to shipping (e.g. the box or packaging does not show signs of mishandling), please submit a return and select “Item is damaged” as your return reason. 

If a claim is filed outside of the time frames listed above, Mirth reserves the right to deny the claim.

If you purchased “Redo Package Protection & Free Return Shipping” at checkout, click here to file a claim.

If you did not purchase “Package Protection & Free Return Shipping” at checkout, Mirth is not liable for any lost, stolen or damaged items.

We strongly encourage shipping to a secure location to avoid potential issues.

Occasionally we are unable to fulfill an order due to inventory fluctuations. If we cannot supply you with the product that you have ordered, we will cancel your order and issue a full refund for that product and any shipping prepaid to us.

When you place an order to purchase a product from us, your order represents an offer to us to purchase that product, which we may choose to accept or refuse. It does not represent a legally binding contract. While we will do our best to fulfill your order once it has been accepted, we cannot guarantee to do so. For example, if we are out of stock or if your card issuer refuses to authorize payment. Your office is accepted by us and becomes binding only when the order has shipped and has been accepted by the shipping carrier.

2024:

For delivery by December 25:

• Purchase by December 16 and choose free shipping
• Purchase by December 19 and choose UPS 2-day shipping
• Purchase by 12:00PM CST December 23 and choose UPS overnight/next day shipping

Houston customers: Choose store pickup for same day pickup until 2:00 PM on December 23.

We gladly accept returns for domestic orders within 14 days of the delivery date. Pre-orders can be returned within 14 days of the delivery date. This time period is extended for items purchased from November 10 - December 24. Items purchased during this time period can be returned or exchanged through January 15 of the next calendar year.

Refunds are issued to the original form of payment. Orders placed with store credit or gift cards can only be refunded in store credit.

Returned merchandise must be unworn, unwashed, undamaged, clean, and have the original tags still intact.

Permanent markdowns (items from our Sale pages) can only be returned for store credit or an exchange.

International orders are final sale.

During sitewide sales (for example, a “30% off past season styles” sale), we will accept returns for a full refund to the original form of payment, with the exception of permanent markdowns (items from our Sale pages).

Items purchased at our warehouse sale and sample sale are not eligible for a refund or exchange and are final sale.

Items marked “Final Sale” are not eligible for a refund or exchange and are final sale.

Gift cards and candles are not eligible for a return or exchange. 

If your item is damaged and your purchase date falls outside our standard return window, please email info@shopmirth.com and we’ll be happy to help.

Exchanges for orders in the US are free. 

All orders covered by Redo Package Protection & Free Return Shipping (purchased at checkout for $6) will receive free returns and exchanges. All other orders (where Redo Package Protection & Free Return Shipping was not purchased)  will incur a $7.50 reduced return shipping fee. Redo Package Protection & Free Return Shipping cannot be removed from an order once the order has been placed.

International orders are final sale and cannot be returned or exchanged.

Cost of shipping, including upgraded shipping, is not eligible for a refund. Redo Package Protection & Free Return Shipping fee is not eligible for a refund.

To start a return, please visit our Returns Center and enter your order number and shipping address zip code.

To initiate an exchange, follow the steps above and select your new item for exchange.

A packing slip will be included with your return shipping label. Please include this inside of your package when returning.

If possible, please ship your return back to us in its original packaging. We will accept returns in other packaging as long as the product is protected from damages during transit.

Once you initiate a return through our Returns Center, you will receive step-by-step instructions on how to pack and ship your return. A packing slip and a return shipping label will also be sent to your email address.

Our apologies! If you received a different product than what you ordered, please visit our Returns Center, select “Received Wrong Item” under “Reason for Return,” and proceed through the exchange process. We will ship the correct item to you right away.

We will ship your exchange as soon as your return package is scanned by the shipping carrier. Please note that exchange items are not taken out of our inventory until the return has been scanned by the shipping carrier. If your exchange item goes out of stock before then, you will be refunded for the item instead.

Returns are processed within 2 business days after reaching our warehouse. Refunds may take up to 10 business days to appear on your credit card statement.

Gift returns are accepted for an exchange or store credit. The gift giver will not be notified of your return.

To start a return, visit our Returns Center and click the “Start Gift Return Here” button. After entering your order information, you’ll be guided through the exchange process and receive step-by-step instructions on how to pack and ship your return. You’ll receive a return shipping label and an order confirmation for your exchange or store credit.

Don’t have your order number? No worries! Please email info@shopmirth.com for assistance with your gift return. 

Permanent markdowns (items from our Sale page) can only be returned for store credit or an exchange.

During sitewide sales, we will accept returns for a full refund to the original form of payment, with the exception of permanent markdowns (items from our Sale page).

Items purchased at our warehouse sale and sample sale are not eligible for a refund or exchange and are final sale.

Sure thing. Houston customers are welcome to drop off returns at our showroom. Please email info@shopmirth.com to arrange in advance.

Please refer to Afterpay’s policy on returns here.

Gift cards are only redeemable on mirthcaftans.com and shopmirth.com, and do not expire.

Gift cards are not eligible for returns or exchanges and cannot be redeemed for cash.

Gift cards can be used for multiple orders until balance reaches $0.

Discount codes cannot be applied to gift card purchases. Gift cards are excluded from sales.

Both! A digital gift card will be sent to the email address entered at checkout shortly after purchase. A physical gift card will also be mailed to the shipping address entered at checkout in an upcycled fabric pocket. If you’d like your digital gift card sent to another email address, please let us know. You can shop gift cards here.

You bet. Email us at info@shopmirth.com and we can send you a custom link to purchase.

A digital gift card will be sent to the email address entered at checkout shortly after purchase. A physical gift card will also be mailed to the shipping address entered at checkout in an upcycled fabric pocket. If you’d like your digital gift card sent to another email address, please let us know.

Your gift card will come with a unique code. To redeem, enter your unique gift card code in the “Discount code or gift card” box at checkout and click apply.

If a gift card is partially redeemed, the gift card balance will be updated automatically. The remaining balance will be available using the same code. If the cost of an order exceeds the available gift card balance, you will be required to pay the difference using an alternate payment method at checkout.

Feel free to send an email to info@shopmirth.com and tell us more.

We love to hit the road! Please email info@shopmirth.com to get the convo going.

We're flattered! Please reach out to bobby@smalltradesinc.com to learn more about wholesaling MIRTH.

Please email pr@mirthcaftans.com.