We ship to all US States and offer free shipping using either UPS Ground or USPS Priority Mail. Upgraded shipping is possible and you will see quotations at checkout for faster options.
How long does shipping take?
Orders are typically packed and shipped within 2 business days. Occasionally, this time is longer due to inventory fluctuations, weather issues and high volume events. Need your order fast for your vacation or big event? Send us a note and we will do all we can to expedite, and will quote current packing times. Please note the upgraded shipping times quoted at checkout do not include time to pack your order. On occasion, orders will partial ship due to inventory levels. In this case, you will receive a new tracking number once the remainder of your order ships.
Can I edit my shipping address after placing an order or exchange?
You can! Please email email@example.com to edit your address. We are only able to edit the address if the order has not yet shipped.
I’m in Houston and need my order stat! Can you help?
Yes! We partner with Shipsi to offer same day delivery with minimal cost. You will see this option at checkout if available (M-F only) with a price quoted for the service. Shipsi terms of service can be found here.
How do preorders work?
Items marked "pre-oder" will ship once available. The estimated ship date is noted on the product page. Payment is taken when the order is placed, and the order will ship at a future date. You will receive an email notification once pre-order items have shipped. Occasionally pre-ordered items take longer to ship than anticipated. We are happy to cancel your pre-order and issue a refund if you prefer not to wait.
Where’s my package?
Should you have questions about the whereabouts of your package, always check with the shipping carrier and track using the tracking number. Once the order has changed hands to the shipping carrier, we have no control of the package. We find that "lost" packages usually turn up within 48 hours, so we ask you to wait before taking action.